Privacy Policy

1. Information We Collect

MittenCamper collects the following information when you use our services:

• Phone number — required to send CampDrop SMS alerts
• Email address — used for account management, backup notifications, and transactional emails
• Alert preferences — park name, desired dates, site preferences you enter when setting an alert
• Payment information — processed securely through our payment processor (Stripe). We do not store credit card numbers on our servers
• Usage data — pages visited, features used, general analytics to improve the service
• Device and browser information — collected automatically for security and service optimization

2. How We Use Your Information

We use the information we collect to:

• Send CampDrop SMS alerts when matching campsite availability is detected
• Manage your subscription and process billing
• Send transactional emails related to your account
• Improve the accuracy and performance of our alert scanning system
• Respond to customer support requests
• Analyze usage patterns to improve the Service
• Comply with legal obligations

We do not use your personal information for targeted advertising. We do not sell your personal information to any third party.

3. SMS Communications

By providing your mobile phone number and subscribing to CampDrop, you consent to receive SMS text messages from MittenCamper containing campsite availability alerts.

Message frequency: Alert frequency varies based on campsite availability at your selected parks. You may receive alerts infrequently or multiple alerts in a short period depending on cancellation activity.

Message and data rates: Standard message and data rates may apply depending on your carrier plan.

Opt-out: Reply STOP to any SMS to unsubscribe from all future alerts. Reply HELP for assistance. You may also manage SMS preferences through your account settings.

4. Information Sharing

We do not sell, rent, or trade your personal information. We share information only with:

• SMS delivery providers — to send alert text messages to your phone (e.g., Twilio)
• Payment processors — to process subscription payments securely (e.g., Stripe)
• Database and hosting providers — to store your account and alert data securely
• Legal authorities — if required by law or to protect our rights

All service providers are contractually bound to protect your information and use it only for the purpose of providing services to MittenCamper.

5. Data Security

We take reasonable measures to protect your personal information including:

• Encrypted transmission of data using HTTPS
• Secure storage of personal data with access controls
• Payment card data processed entirely by PCI-compliant payment processors — we never see or store your full card number
• Regular review of security practices

No method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your subscription and request deletion of your data, we will delete your personal information within 30 days except where retention is required by law.

7. Cookies and Analytics

MittenCamper uses cookies and similar technologies to understand how visitors use our site, improve performance, and remember your preferences. We use analytics tools such as Google Analytics to collect aggregated, anonymized usage data.

You can control cookie settings through your browser. Disabling cookies may affect some features of the Service.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Cancel your subscription at any time

To exercise these rights, contact us at hello@mittencamper.com or through our contact page.

9. Children's Privacy

MittenCamper is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribers of material changes by email. Continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact

Privacy questions or requests can be directed to: hello@mittencamper.com or through our contact page.

MittenCamper · MittenCamper.com · hello@mittencamper.com